Disclosure Documents
There is certain information we are required to provide relating to our products and services to ensure you make the right choice for your individual circumstances, and are fully aware of your rights and obligations, as well as all fees and charges.
- Member Charter Brochure
- Loan Mortgage Insurance (LMI) Fact Sheet
- Whistleblower Policy
- Whistleblower Procedure
- Complaint Management Promise
- Fees & Charges
- Accounts & Access Facilities Terms & Conditions
- Legacy Fees & Charges
- Financial Services Guide (FSG)
- Consumer Data Right Policy
- Credit Guide
- Credit Guide - Credit Assistance Provider
- Lending Terms & Conditions
- Business Lending Terms & Conditions
- Memorandum of standard terms of mortgage
- Summary of Key Terms of your Business Loan
- Wholesale Deposit Facilities Terms & Conditions
- Rates
- Privacy Policy
- Privacy Notice for Prospective Members
- Term Deposit Accounts Terms & Conditions and Fees & Charges
- Term Deposit - Notice to Depositor
- People's Choice: Safe and Secure
- Customer Owned Banking Code of Practice
- Customer Owned Banking Code of Practice (2018)
- Credit Card Key Facts Sheet
- Break Cost Key Facts Sheet
- Target Market Determinations
- Consumer Data Right Platform Terms of Use
- Digital Wallet Terms of Use
- Annual Report Opt-in
Public Notices
Insurance Product Disclosure Statements
- Boat Insurance
- Travel Insurance
- Motor Vehicle Insurance
- Caravan Insurance
- Home and Content Insurance Listed Events with Flood Cover
- Home and Contents Insurance (Accidental Damage) with Flood Cover
- Landlords Residential Property Insurance with Flood Cover
- Home Building Key Facts Sheet
- Home Contents Key Fact Sheet
Change Notice Terms and Conditions
In addition to these legal requirements, listed below are some other important documents which may assist you with your day-to-day banking:
For more information about any of these products contact us on 13 11 82 or visit any branch.