Related FAQs
The name of my cover seems to have changed, why is that?
CGU have reviewed their products and have also taken the opportunity to simplify the product names.
What are the differences between the cover I had and the cover I have now?
Your new cover has been matched to the closest comparable cover. You should read your renewal documentation which includes a Summary of Changes table and Product Disclosure Statement to ensure the cover still meets your needs.
Why have my premiums changed?
Insurance policy premiums can increase or decrease at renewal, and the premium will reflect the risk being insured and new cover type.
I’m a People's Choice customer but my renewal letter has a People First Bank letterhead. Is it legitimate?
Yes, this is legitimate. People First Bank is our new brand formed from the merger of People’s Choice and Heritage Bank.
What is an excess?
When you make a claim you may need to contribute an amount towards the cost of that claim. This is called an excess.
How can I pay my insurance premiums?
Your insurance premium can be deducted from an account you nominate on either a fortnightly, monthly or annual basis at no extra cost.
Are there any new coverage limits or exclusions?
Yes. Your new cover has been matched to the closest comparable cover. You should read your renewal documentation which includes a Summary of Changes table and Product Disclosure Statement to ensure the cover still meets your needs.